Server Management Service
We keep your servers running smoothly so you can focus on developing your website or application. From setup to ongoing maintenance, our team ensures reliability and performance, eliminating the hassle of managing your server infrastructure.
Front-end and Back-end Monitoring:
We constantly monitoring both your site or application endpoints for availability and the state of the back-end - server load, log error rates, IO, network usage and far, far more.
Our monitoring servers gather metrics and predict resource usage issues using our in-house AI-enhanced system. We respond not only to problems that have already occurred, but also anticipate potential issues before they arise.
Daily Backup to Offsite Storage:
We deploy our custom backup script on your servers to perform daily backup of all mission-critical data to offsite storage. Use NKSupport Backup Vault or bring your own storage if you prefer to handle your data yourself.
We also can build Backup Secondary Database server for e-commerce sites, who want to minimize possible data loss.
Disaster Recovery is already included in your management subscription and provided free of charge!
15 minutes Incident Responce Time:
Our workflow built and adjusted to have initial responce or notification to user sent and issue triage performed in less than 15 minutes. Before this time On-Duty system administrator finish the issue's triage and make sure your Managing Admin has received all required information about the issue and started working on it!
24/7 On-Duty System Administrator:
We have qualified stuff of Linux System Administrators, who passed training in modern Web technologies, on duty and available for you 24/7. Every inbox email, every alert generated by our monitoring system is responded by them in less than 15 minutes to ensure your site or application is always available and on-line.
Regular Software Updates and Patch Management:
Most hacks today are caused by outdated software. To prevent this, we track all new Common Vulnerabilities and Exposures (CVEs) and install updates to address them. We also regularly update your server software—after your approval—and perform OS updates and upgrades just to keep the things up-to-date. Updates not only enhance security but can also boost performance. One of the most compelling examples is when a database server update reduced website TTFB by three times.
Website Support and Troubleshooting:
A website glitch or downtime can result in lost revenue and damaged reputation. Our website support services are designed to address any issues promptly and effectively. Whether it's troubleshooting website errors, resolving compatibility issues, or optimizing website performance, our experts are just a call away. We understand the urgency of website-related problems and work tirelessly to minimize downtime, keeping your online presence up and running smoothly.
Performance Tuning
We ensure every layer of your infrastructure runs optimally. Our experts fine-tune performance-intensive components—such as virtualization hypervisors, database servers, and Java applications—to eliminate bottlenecks and optimize resource allocation. We employ a variety of strategies, from direct configuration fine-tuning to re-architecting your application with proxy servers or implementing database read/write splitting, ensuring your systems remain responsive and reducing your infrastructure expenses.
Security Scanning and Hardening
We regularly scan your servers for open ports and vulnerable web endpoints, and use advanced firewall and WAF configurations to minimize your attack surface. Our task is to address potential risks before they escalate. Additionally, our team is always ready to react swiftly to any attacks—whether it’s a hacker looking for another mail server to send spam, or an unfair competitor launching a DDoS attack to disrupt your operations—neutralizing threats before they impact your systems."
Conclusion:
With our server management and website support services, you can have peace of mind knowing that your servers are in capable hands. We handle the technical aspects, allowing you to focus on your core business objectives. By proactively monitoring, optimizing, and providing timely support, we ensure that your servers and websites operate seamlessly, enabling you to deliver a superior online experience to your customers. Contact us today to learn more about our services and how we can help your business thrive in the digital landscape.